Privacy Policy i8 Live 1 –
Your Data, Our Responsibility

1. Introduction & Scope of This Policy

This Privacy Policy is issued by i8 live 1 and applies to all users who access or use our platform at i8live1.net, including the website, mobile app, and any other digital services provided by us.

We respect the privacy of every user and are committed to protecting your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards. This document transparently explains what data we collect, why we need it, and how we use it.

2. Information We Collect

I8 Live 1 collects various types of information depending on how you interact with our platform. Generally, the information we collect falls into two main categories:

Information You Provide Directly:

• Full name, date of birth, and identification card number during the registration and KYC process.
• Email address and phone number for communication and account verification purposes.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Any information you share when interacting with our customer support team.

Information Collected Automatically:

• IP address, general geographic location, device type, and operating system used.
• The type and version of the internet browser you use.
• The pages you visit, time spent on the platform, and your navigation patterns.
• Game history, wagering amounts, and in-platform activity.
• Cookie data and session identifiers to maintain a consistent user experience.

All information is collected for specific purposes and is not used beyond what is stated in this policy.

3. How We Use Your Information

The information we collect is used solely for legitimate purposes necessary to operate the i8 live 1 platform. Primary uses include:

• Identity verification: Ensuring every account is held by a verified individual who meets the minimum age requirement.
• Transaction processing: Handling deposits, withdrawals, and all financial transactions on the platform securely and accurately.
• Account security: Detecting and preventing fraudulent activity, money laundering, and unauthorised access to your account.
• Legal compliance: Meeting the reporting and compliance requirements mandated by relevant authorities and regulatory bodies.
• Service improvement: Analysing usage patterns to improve platform functionality, resolve technical issues, and enhance the overall user experience.
• Communications: Sending important account notifications, service updates, and promotional information you have opted to receive.
• Responsible gaming: Monitoring gaming patterns to identify users who may need responsible gaming support.

4. Sharing Information with Third Parties

I8 Live 1 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are certain situations where we may need to share information with trusted parties:

• Payment providers: Required transaction information is shared with registered payment processors to facilitate secure deposits and withdrawals.
• Identity verification providers: KYC information is shared with approved identity verification services to ensure the accuracy of checks.
• Legal requirement: We may disclose information to authorities when required by law, court order, or directive from a regulatory body.
• Technical service providers: Hosting and technology infrastructure providers bound by strict confidentiality agreements.

All third parties we work with are required to comply with data protection standards equal to or higher than those we uphold ourselves.

5. Data Security & Technical Protection

I8 Live 1 continuously invests in security infrastructure to ensure your data remains protected at all times. The technical measures we employ include:

• Data encrypted in transit using TLS/SSL 256-bit protocol.
• Data encrypted at rest using AES-256 standard.
• Multi-layered access control with two-factor authentication (2FA) for internal systems.
• Round-the-clock security monitoring by our cybersecurity team.
• Regular security audits conducted by independent and certified third parties.
• Enterprise-grade intrusion detection system (IDS) and firewall.

While we take all reasonable measures, no digital security system can be guaranteed 100% safe against all threats. We encourage you to also take protective steps on your end, such as using a strong password and not sharing your login credentials.

6. Use of Cookies

I8 Live 1 uses cookies to enhance user experience and ensure the platform functions smoothly. The types of cookies we use are as follows:

• Essential cookies: Required for basic platform operations such as login session management. These cookies cannot be disabled.
• Preference cookies: Storing your preference settings such as language, display theme, and gaming preferences.
• Analytical cookies: Collecting anonymised data on platform usage for service improvement purposes.
• Security cookies: Helping identify suspicious activity and protecting your account from unauthorised access.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the full functionality of the platform.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or outdated data.
• Right to Erasure: Request deletion of your data subject to applicable legal requirements.
• Right to Restriction of Processing: Request that we restrict the processing of your data under certain circumstances.
• Right to Object: Object to the processing of your data for direct marketing purposes.
• Right to Data Portability: Receive your data in a machine-readable format for transfer to another service.

To exercise any of these rights, please contact our support team. We will process your request within 30 working days from the date of receipt of the completed request.

8. Data Storage & International Transfers

Your personal data is stored on secure servers. In some cases, data may be processed or stored outside Malaysia by service providers we use. When international data transfers occur, we ensure:

• The recipient country has an equivalent or higher level of data protection.
• Appropriate and contractually binding data transfer agreements have been implemented.
• All parties involved comply with the established data protection standards.

Data retention periods are as specified in the table above. Data that is no longer required will be securely deleted or anonymised in accordance with established procedures.

9. Children's Privacy

The i8 Live 1 platform is strictly for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18.

If we discover that we have collected data from an individual under the age of 18, we will take immediate steps to delete that information and close the relevant account. If you believe a minor has registered an account on our platform, please contact us immediately.

10. Changes to This Privacy Policy

I8 Live 1 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made, we will notify you via:

• In-platform notifications when you are logged in.
• Email to the address registered with your account.
• Update the "Effective" date at the top of this page.

We encourage you to review this page periodically. Continued use of the i8 live 1 platform after any changes are published constitutes your acceptance of the updated policy.

11. How to Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact our Data Protection Officer via:

• Live Chat: Available 24/7 on the i8 Live 1 platform
• Email: [email protected]

We are committed to responding to all privacy-related inquiries in a timely and respectful manner. For more information about your rights and responsibilities on our platform, please also refer to Terms and Conditions and page Responsible Gaming us.